The People

Our Leadership

In The Know is built on the conviction that the best representation comes from people who have lived it. Our team has sat across from the world's most discerning clients, walked the properties, and earned the relationships. Small by design. Irreplaceable by reputation.

Ragan Stone

Senior Vice President

Ragan Stone

Ragan Stone has spent her career at the intersection of hospitality, lifestyle, and tastemaker culture — operating at the highest levels of the industry long enough to know which rooms matter and how to get into them. As Senior Vice President of In The Know Experiences, she leads brand strategy, growth, and partnerships for one of luxury travel's most influential advisory firms.

Her relationships span the world's most celebrated hotels, brands, and properties — with connections cultivated over years within the industry. She is the one people often call when you need doors to open.

Specialty

Brand Strategy, Growth & Partnerships

Maggie Stein

Vice President, Advisor Success

Maggie Stein

Maggie is the connective tissue of ITKE's advisor community — the person our advisors call when they need the answer, the introduction, or the push that changes the trajectory of a booking. She has built her career on the belief that advisor success is not a support function. It is the product.

Her relationships inside the industry run deep, and her instinct for when to advocate and when to step back is what makes ITKE's community function at the level it does.

Specialty

Advisor Relations, Supplier Partnerships & Community

Julia Bajor

Advisor Success Manager

Julia Bajor

Julia keeps the engine running without anyone noticing the engine. She manages the operational rhythms that allow ITKE's advisors to focus entirely on their clients — because the best experiences are the ones where nothing goes wrong, and someone brilliant was working behind the scenes to make sure of it.

Specialty

Advisor Operations & Support

Sarah Toole

Advisor Success Manager

Sarah Toole

Sarah brings both warmth and precision to the advisor experience at ITKE. She understands that the relationship between an advisor and their firm is built on trust, consistency, and follow-through — and she delivers all three. She is the kind of person advisors feel lucky to have in their corner.

Specialty

Advisor Experience & Program Development

Mahaley Howell

Advisor Coordinator

Mahaley Howell

Mahaley is ITKE's eye on the intelligence that matters — tracking the research, the data, and the industry signals that keep our advisors and our firm ahead of the curve. Detail-oriented and deeply curious, she is exactly the kind of person a taste-driven firm needs on the ground floor.

Specialty

Research & Intelligence

Madison Ugaz

Advisor Coordinator

Madison Ugaz

Madison shapes how In The Know looks and sounds across every platform. She understands that in this industry, brand is not decoration — it is credibility. She brings the same editorial eye to a single Instagram caption that she brings to a full campaign, and it shows.

Specialty

Brand & Social

We don't hire from résumés. We recruit from experience — ours and theirs. Every member of this team was, at some point, a client who couldn't find anyone good enough.